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You are here: Home > Training courses > Cap Langues

Anglais - Right-Handed - B1

20 hour(s)

Objectives

Right-Handed pour pratiquer activement l'anglais dans des activités de secrétariat. Ce cours couvre de manière exhaustive trois domaines clés : téléphone, emails et accueil. Chaque partie étant construite à partir de situations professionnelles courantes.

Content

Part 1 - Telephoning:

  • First Contacts
  • Stating your purpose
  • Receiving Calls
  • Leaving Messages
  • Calling back
  • Making Appointments
  • Handling Problems
  • Ending a call

Part 2 - Emailing:

  • Layout, Content & Style
  • Organizing
  • Compaints & Adjustments
  • Miscellaneous Correspondence

Part 3 - Receiving Visitors:

  • Greeting Visitors
  • Keeping conversation strong
  • Discussing

Target group

Who is the course aimed at?

  • Secrétariat
  • Assistantes de direction

  
Prerequisites

  • Test de niveau
  • Niveau A2 validé

Assessment

Assessment methods

Test facultatif en fin de session

  
Certficate, diploma

Bilan & certificat de fin de formation Cap Langues basé sur les niveaux du Cadre Européen Commun de Référence
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Responsibility for the content of this training description lies solely with its author, the training provider Cap Langues.

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Characteristics
Level CECRL - Niveau B1
Organisation Formation intra-entreprise
Teaching aids
  • Manuel de cours créé par le département pédagogique de Cap Langues®
  • CD Audio créé par le département pédagogique de Cap Langues®
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